DEWA enters metaverse

Dubai Electricity and Water Authority (DEWA) has become the first local government organisation to launch its platform on the Metaverse.

Its ‘DEWAVerse’ platform will serve customers, employees, and the wider public.

This was announced during DEWA’s Digital Transformation Steering Committee Meeting, where McKinsey also attended and presented the Digital Quotient Assessment 2022 report, highlighting that DEWA has maintained its position as a global digital leader in utilities.

"At DEWA, we strive to enhance our use of the Fourth Industrial Revolution technologies, including the Metaverse, which is a key pillar and a new method of work in all vital sectors, to harness this technology to find new opportunities and provide innovative solutions that accelerate growth to enhance Dubai’s position regionally and globally," said Saeed Mohammed Al Tayer, MD & CEO of DEWA.

He added that this also boosts the Dubai Metaverse Strategy that aims to turn the emirate into one of the world’s top 10 metaverse economies as well as a global hub for the metaverse community.

.@DEWAOfficial launches DEWAVerse platform on Metaverse and became the 1st local government organisation to launch its platform on the Metaverse to provide its services to customers, employees, and members of the society. https://t.co/FEfahSIuXB pic.twitter.com/NfRHYCIjyx

— Dubai Media Office (@DXBMediaOffice) October 9, 2022

During the meeting, seven projects using Metaverse technology were reviewed.

These include the Customer Service Centre, the first of its kind locally, which enables customers to communicate with tDEWA's customer care centre agents in the virtual world.

DEWA Workplace enables users to move around the DEWA buildings and hold meetings in the virtual world while DEWA Future Lab enables users to hold brainstorming sessions, discuss challenges and develop the best solutions using innovation tools in the virtual world.

The First Aid and Fire Safety initiative introduces first aid and fire safety procedures virtually. MetaDrone gathers information on solar panels, fix them, and generate reports using VR while DEWA Onboarding allows new employees to learn about DEWA vision and mission virtually.