Retailers need to improve in-store customer service: study

Wednesday, 28 October 2015 13:01

Retailers need to use technology to better enhance their customer service. That’s according to a study revealing there’s been too much of a focus on e-commerce platforms and that’s taken away from the in-store experience. The study identified that more than one-third of shoppers believe they are better connected to real-time information than in-store associates. Mark Thomson, retail industry director EMEA, Zebra Technologies who conducted the Global Shopper Study explained to ARN what issues retailers are facing.

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Drone incident sparks minor fire near Dubai Creek Harbour
Authorities have responded to an incident involving a drone that fell on a building in the vicinity of Dubai Creek Harbour.
UAE condemns Iranian drone attack on Oman's Salalah Port
The UAE has expressed its strong condemnation of the unprovoked Iranian drone attack targeting the Port of Salalah in Oman, which resulted in damage to several fuel tanks at the location.

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