Mystery Shopper app launched to rate UAE government services

Monday, 2 March 2020 16:36

Residents can now rate government services in the UAE through a newly launched app.

His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and the Ruler of Dubai has called on residents to download the UAE Mystery Shopper app to help evaluate service providers and service delivery centres.

Sheikh Mohammed announced that the application was launched during a Federal Government meeting on Monday.

He also said that it's part of the country's efforts towards improving customer experience in government centres.

A video posted in Arabic on His Highness' Twitter account shows examples of previous mystery shopping experiments carried out by individuals appointed by the government and the subsequent improvement in services.

It goes on to say that the new app is the result of such experiments, and will be the biggest mystery shopping project in the UAE.

أطلقنا اليوم في الحكومة الاتحادية تطبيق "المتسوق السري " ... بهدف إتاحة الفرصة لتقييم كافة الخدمات الحكومية المقدمة للجمهور وذلك بثماني لغات .. وكذلك تقييم مقدمي الخدمة ومراكز تقديم الخدمة وارسال اي ملاحظات للمسؤول حول جودة خدماتنا الحكومية .. https://t.co/rDYuaK7cCa pic.twitter.com/pgkHuQr38Q
— HH Sheikh Mohammed (@HHShkMohd) March 2, 2020

More from Local News

UAE President honours contributors to Life Endowment campaign

President His Highness Sheikh Mohamed bin Zayed Al Nahyan has honoured individuals and institutions for contributing to the Life Endowment campaign, praising their generosity and vital role in strengthening a sustainable healthcare model for the nation.
Sheikh Abdullah meets US Secretary of Treasury in New York

His Highness Sheikh Abdullah bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Foreign Affairs, has held talks with US Secretary of Treasury Scott Bessent in New York.
H.H. Sheikh Hamdan reviews Dubai's future mobility, infrastructure projects

Dubai is taking major steps toward the future of urban mobility, with progress on projects to enhance its road networks, public transport systems and aerial taxi services.
UAE, Chad Presidents explore bilateral cooperation during Abu Dhabi talks

UAE President His Highness Sheikh Mohamed bin Zayed Al Nahyan and Chad's leader Mahamat Idriss Déby Itno have reviewed bilateral relations during a meeting at Qasr Al Bahr in Abu Dhabi.
UAE sends sixth aid shipment to Afghanistan

A sixth shipment of humanitarian aid from the UAE has arrived in Afghanistan, as the country continues to support communities affected by the recent earthquakes.
UAE expresses solidarity with Philippines following Typhoon Fung-wong

The UAE has expressed its deepest condolences and solidarity with the Philippines after Typhoon Fung-wong left at least 18 people dead.
UAE condemns terrorist bombing in Islamabad

The UAE has strongly condemned the terrorist bombing in Pakistan’s capital, Islamabad, which killed 12 and injured 27 on Tuesday.
New committees to develop Dubai's film and gaming sectors

Dubai is stepping up its media innovation drive with the launch of two new committees focused on developing the film and gaming sectors.
Abu Dhabi Airports to lead emirate-wide vertiport network

Abu Dhabi Airports has been given the official mandate to develop a network of vertiports across the emirate — key infrastructure that will support the launch of electric air taxis in the coming years.
UAE condemns Delhi explosion

The UAE has strongly condemned the car blast in the Indian capital New Delhi that killed at least eight people.
H.H. Sheikh Mohammed launches search for next 'Arab Hope Maker'

His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, has launched the search for the next Arab Hope Maker.
UAE President, UK PM discuss stronger partnership, regional stability

The UAE and the UK have reaffirmed their commitment to deepening bilateral cooperation and advancing peace in the region.
H.H. Sheikh Khaled holds talks with Kerala Chief Minister in Abu Dhabi

His Highness Sheikh Khaled bin Mohamed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi, has discussed ways to enhance bilateral cooperation in key sectors during talks with Pinarayi Vijayan, Chief Minister of south Indian state of Kerala, in Abu Dhabi.
UAE stands in solidarity with Turkey after deadly warehouse fire

The UAE has expressed its solidarity with Turkey after a major fire at a perfume warehouse in a north-western province left six people dead.
UAE sends fifth aid plane to earthquake-hit Afghanistan

The UAE is continuing its relief efforts in northern Afghanistan following the recent earthquake.
Ministry urges public cooperation during UAE field exercise

The UAE Ministry of Interior has announced that a nationwide field exercise will take place across all emirates from November 11 to 13.
Dubai Metro Blue Line set for 30% completion by end-2026

Dubai Metro Blue Line is on course to completing 30 per cent of construction work by the end of 2026, with the opening day set for 9.9.2029, Roads and Transport Authority (RTA) has confirmed.
Shaikha Al Nowais confirmed first Emirati woman to head UN Tourism

UAE's Shaikha Nasser Al Nowais has won the vote of over 160 member states to seal her position as the first Emirati woman to take on the role as Secretary-General of the United Nations World Tourism Organisation (UN Tourism).
UAE leaders offer condolences to Brazil over tornado victims

President His Highness Sheikh Mohamed bin Zayed Al Nahyan, on Sunday, sent a message of condolences to Brazil President Luiz Inácio Lula da Silva, over the victims of the tornado that hit the state of Paraná, which resulted in several deaths and injuries.
Arab Parliament praises UAE's use of AI in justice sector

Mohammed bin Ahmed Al Yammahi, President of the Arab Parliament, has praised the rapid development of the justice sector in the UAE through its artificial intelligence technologies and digital transformation within the judicial system.

News

UAE President honours contributors to Life Endowment campaign
President His Highness Sheikh Mohamed bin Zayed Al Nahyan has honoured individuals and institutions for contributing to the Life Endowment campaign, praising their generosity and vital role in strengthening a sustainable healthcare model for the nation.
Sheikh Abdullah meets US Secretary of Treasury in New York
His Highness Sheikh Abdullah bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Foreign Affairs, has held talks with US Secretary of Treasury Scott Bessent in New York.
H.H. Sheikh Hamdan reviews Dubai's future mobility, infrastructure projects
Dubai is taking major steps toward the future of urban mobility, with progress on projects to enhance its road networks, public transport systems and aerial taxi services.

Mystery Shopper app launched to rate UAE government services

More from Local News

News

Our Shows

Quick Links

Listen on the Go

Mystery Shopper app launched to rate UAE government services

Share

More from Local News

News

Our Shows

Quick Links

Listen on the Go